Dataphoria Pty Ltd (ABN 96 139 458 334) is an Australian business and take privacy seriously.  We use best practices to comply with the Australian Privacy Principles (APPs), which form the basis of the Privacy Act 1988, the Privacy Amendment (Private Sector) Act 2000 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012, in all of our business activities.

Dataphoria Pty Ltd also look to ensure our partners and their agencies are not in breach of the SPAM Act 2003 or the Do Not Call Register in all related activities.

An individual may request to see a copy of the personal data held by Dataphoria Pty Ltd by providing their details to us via telephone 1300 537 787 or via our contact form on this page.

An individual may also request at any time to seek the correction of their personal data.

An individual may also make a complaint to Dataphoria Pty Ltd if it is believed that Dataphoria Pty Ltd or a related client / supplier is not complying with:

• The APPs
• SPAM Act
• Do Not Call Register
• Any related advertising guidelines set forth by a related body

Dataphoria Pty Ltd will then respond within a reasonable period of time to notify the individual of how we will look to assist with the request and of any additional information that may be required to carry out the request.

Should such a request be made, it may not be possible for Dataphoria Pty Ltd to assist with the request where the individual does not provide the following details, for data matching, to enable a confident match to the related database:

• First Name
• Surname
• In what form the individual would like Dataphoria Pty Ltd to communicate with them regarding the matter (telephone / email are of preference)
• Telephone number (if a telephone call was made to a number owned by the individual)
• Email address (if an email was sent to an email address owned by the individual)

This matching process will be performed within a reasonable period of time and may require the assistance of our partners and/or their agencies, with which we would need to share the personal information for the related purpose.

Dataphoria Pty Ltd are unable in many cases to provide individuals with the option of engaging with us without using their name or under a pseudonym, as it is normally necessary to collect personal data in order to alter or suppress the related personal information, or to respond to a related complaint. General advice and feedback, however, may be available in these instances.

Direct Marketing by Third Parties and related use

Dataphoria Pty Ltd provides marketing services to our partners and their agencies and will send communications, offers, third-party marketing offers and promotions to our members.  Details may also be shared with our partners and their agencies for communications, offers, third-party marketing offers and promotions.  Related contact may be via direct mail, email, SMS, MMS or telephone calls.  Our core business service is to provide consent-based sales leads to marketers, with a focus on openness to our members.  Data is also utilised for the purposes of database enhancement, profiling and segmentation of prospect data (meaning data relating to individuals / businesses with which the related client does not yet have a relationship) / partners’ customer data.

The data we collect& disclose:

Data collected and held may include, from time-to-time, both personal (e.g. name, address, date of birth, income, telephone number, email address, interests pertaining to offers or types of products or services / charitable causes), and sensitive information (e.g. information in relation to a health problem, where we are assisting you and a health provider to establish whether an introduction might be mutually beneficial), where the data is reasonably required to carry out our activities and where the data has been provided to us in such a way that the provider has warranted that they have not breached the Privacy Act 1998 (Cth) or the APPs in collecting or passing on the information. 

Data storage and retention:

Dataphoria take reasonable steps to protect the personal data we collect from misuse, interference and loss and to protect it from unauthorised access, modification or disclosure.  All data is encrypted at rest and physical and digital access is heavily restricted.  Data is held on our local servers and within the servers of carefully selected 3rd party cloud-based data solution providers, where required, some of which may be hosted overseas.

Data is stored until such time that it is no longer reasonably required.  As membership is perpetual and members may contact Dataphoria Pty Ltd to request suppression from our marketing communications and those of our partners and their agencies, this time period may be substantial. This allows for suppressions to occur when a related request is made. It also enables us to help our clients to restrict the frequency with which they contact individuals regarding their services.

Dataphoria Pty Ltd take reasonable steps to ensure that the personal data we collect is accurate, up-to-date and complete, within the constraints of the direct marketing data landscape.

Dataphoria Pty Ltd do not seek to collect any government related identifiers relating to specific individuals.

When Dataphoria Pty Ltd no longer require personal data we take reasonable steps to ensure that we destroy or de-identify the data.

Where data is received through this Privacy Page, it will be used in relation to the purpose for which it was provided only, which may relate to:

·      The provision of further information relating to our services and the data we collect

·      A request to be suppressed from a Dataphoria database / from the database of one of our suppliers. Where this occurs, the data may be shared with the related supplier for the purposes of matching back to their data sources and any related original data sources.  In some cases, it is not practical to remove the data, as flagging a record for suppression will make it more viable to enable the related supplier to avoid outputting the related details, should they later be presented to them in another format / from another source

Data is only disclosed by Dataphoria to third parties where they have a valid reason for receiving the data, which may include:

·      Receiving data for marketing purposes, where the provision is not in breach of the Privacy Act 1988 (Cth) of the Australian Privacy Principles

·      Receiving data to build a solution for a related client

·      A request from an individual to suppress their details.  Dataphoria endeavour to take reasonable steps with each related entity, to ensure that data will be used for the purposes that it was provided.

Based on some of the activities carried out by Dataphoria and our clients, Dataphoria may from time-to-time disclose, store and transfer personal data to a party that is overseas, where it is reasonably required for the related purpose.

The locations in which these recipients are located may include New Zealand, Europe, America, The United Kingdom, Singapore, Hong Kong, Japan, China, Dubai and other countries, where this is required. Dataphoria take reasonable steps to ensure the related overseas entities do not breach the APPs.

Dataphoria have taken reasonable steps to implement practices, procedures and systems relating to our functions and activities that will help to ensure that Dataphoria, our suppliers and our clients comply with all Privacy and related Acts and that we will be able to deal with enquiries or complaints in relation to our compliance.

Where any personal data is received from an individual or in relation to an individual that we did not request or reasonably expect to receive in the course of running our business, Dataphoria take reasonable steps to either destroy or de-identify the data.

Cookies:

A cookie is a small piece of computer code which remains on your computer and contains information which helps us identify your browser and previous information viewed in relation to our service. When you visit our websites the cookie records certain details including the date, time and advertising content of that site. The information we collect in this way may include your Internet service provider’s address, date and time of your visit, pages accessed and type of browser used.

If you do not want us to use cookies then you can easily stop them, or be notified when they are being used, by adopting the appropriate settings on your browser. If you do not allow cookies to be used, some or all of our website might not be accessible to you.

We may collect information about you from someone else but we will take reasonable steps to ensure you are aware of the information collected and the circumstances of collection.

Anonymous Third Party Cookies: When you visit our websites and you register or sign up we may set an anonymous third party cookie on your browser. When this cookie is set, all information that would make it personally identifiable is removed. The anonymous third-party cookies allow advertisers to target or customise their online advertisements.